Support

Get in touch with the team

Reach the developers when something isn’t working. Messages are emailed directly and you’ll be CC’d, so you keep a copy in your own inbox.

Before submitting

Quick checks that often resolve the issue faster than a ticket:

›LED behavior unfamiliar? Check the LED reference in the Device Manual.
›SD card trouble? Use an approved card (Kioxia Exceria Plus, or SanDisk High Endurance 128 GB formatted with a 512 KB allocation unit size), formatted exFAT, and check the live map for a STORAGE or REBOOT LOOP badge on the collar.
›Cannot connect? Confirm a steady (not flashing) blue LED; the web tool needs Chrome or Edge.
›Charging not starting? Try another USB-C cable and a known working power source.

Submit a request

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