Support

Get in touch with the team

Reach the developers when something isn’t working. Messages are emailed directly and you’ll be CC’d, so you keep a copy in your own inbox.

Before submitting

Quick checks that often resolve the issue faster than a ticket:

›LED behavior unfamiliar? Check the LED reference in the Device Manual.
›SD card / boot loop? Reformat the card as exFAT and try again.
›BLE not appearing? Confirm a steady (not flashing) cyan LED; the web tool needs Chrome or Edge.
›Charging not starting? Try a different USB-C cable — many are charge-only.

Submit a request

Subject *

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Severity *

Device serial (optional)

Firmware version (optional)

Description *

Your message will be sent to the developers. You’ll be CC’d at the email on your account.

Prefer email? Write to [email protected].